Privacy Policy

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Privacy Policy – Serene Melody 

Last updated: 15/08/25

At Serene Melody, we understand that when it comes to your child, privacy and trust are paramount. This Privacy Policy outlines how we collect, use, and protect your personal data when you engage with our services.

1. What Information We Collect

We may collect the following personal information:

• Parent's full name and contact details
• The child's name, age, sleep history and disclosed medical history. 
• Communication records (emails, messages, feedback forms)
• Payment details and billing information

2. How We Use Your Information

Your data is used solely to:

• Provide tailored sleep support services
• Communicate before, during, and after your consultation
• Manage payments and appointments
• Improve our services through client feedback

We will never sell or share your personal information for marketing purposes.

3. Data Storage and Security

• Your information is stored securely using encrypted systems
• Access is limited to authorised personnel
• We take all reasonable measures to protect data from loss, misuse, or unauthorised access

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: When you provide information voluntarily
• Contract: To fulfil our service obligations to you
• Legal obligation: If required to comply with law or taxation

5. Third Parties

We may use trusted third-party tools (e.g. scheduling or payment platforms), which are GDPR-compliant. These services only access the data required to perform their function.

6. Disclosure of Information to Safeguarding or Legal Authorities

We take the wellbeing of children and families seriously. In certain circumstances, we may share personal data with relevant authorities if:

• Required by law or regulation
• There is a concern for the safety, wellbeing, or protection of a child or vulnerable person
• Requested by safeguarding agencies such as the Multi-Agency Safeguarding Hub (MASH)
• Necessary to cooperate with legal processes, law enforcement, or government bodies

Any such disclosures will be handled with care, in accordance with UK GDPR and safeguarding protocols. We will only share what is relevant and necessary, and where possible, inform you unless prohibited by law.

7. Your Rights

As a UK resident, you have the right to:

• Access your personal data
• Request corrections
• Withdraw consent at any time
• Request deletion (where applicable)

To exercise these rights, contact us at rachael@serenemelody.co.uk.

8. Changes to This Policy

We may update this policy from time to time. You’ll find the most recent version on our website, and significant updates will be communicated directly.

Contact

If you have questions about this policy or how we handle your data, please contact:
Email: rachael@serenemelody.co.uk
Phone: +44 7788230129